Policy

ORDER PROCESSING AND SHIPPING

All items are made to order. Processing for all orders is approximately five (5) to seven (7) business days from the date the order is placed. Processing will begin the next business day for orders placed after 12:00 pm EST. All orders are shipped First Class via USPS. Delivery of your order will take approximately two (2) to five (5) days from the date it is shipped (based on your proximity from Washington, D.C. where orders are shipped). Please take processing and shipping times into account when placing your order and anticipating the date you would like to receive your order. Please note that there may be times when we receive a large amount of orders and will get behind in processing and shipping orders. 

CARING FOR YOUR AGAPE BEADS

Your Agape Beads bracelet may be made of the following: semi-precious gemstones, crystals, silver, bronze, copper, or a non-coated metal. These embellishments, considered costume jewelry, have an elastic cord base. To ensure the longevity of your jewelry, do not get it wet or in contact with chemicals. This will prevent the embellishments from tarnishing and the elastic cord from breaking or losing its elasticity.

REPAIRS

Agape Beads will repair your bracelet for the following prices:

$5.00 for re-beading (replacing elastic cord) if all beads are returned;

$2.00 for each bead replacement (not including re-beading fee);

$10.00 for each embellishment/charm replacement (not including re-beading fee).

Return shipping will be based on our shipping and handling rates.

CANCELLATIONS, RETURNS AND EXCHANGES

Agape Beads does not issue cancellations on orders. We do accept returns/exchanges on defective merchandise. If you have any questions or concerns regarding your order, please contact us at sales@agapebeads.com.