Policy

 

ORDER PROCESSING AND SHIPPING

Items are made to order. Production for all orders is approximately three (3) to seven (7) business days from the date the order is placed. Orders placed after 12:00 pm EST will begin processing the next business day. All orders are shipped via USPS, First Class with tracking. Please take production and shipping times into account when anticipating the date you would like to receive your order. There may be times when we receive a large amount of orders and will get behind in processing and your order may take a few days longer to process. 

 

CARING FOR YOUR AGAPE BEADS

Your Agape Beads bracelet may be made of the following: semi-precious gemstones, crystals, silver, bronze, copper, or a non-coated metal. These embellishments, considered costume jewelry, have an elastic cord base. To ensure the longevity of your jewelry, do not get it wet or in contact with chemicals. This will prevent the embellishments from tarnishing and the elastic cord from breaking or losing its elasticity.

 

REPAIRS

Agape Beads will repair your bracelet for the following prices:

$5.00 for re-beading (replacing elastic cord) if all beads are returned;

$2.00 for each bead replacement (not including re-beading fee);

$10.00 for each embellishment/charm replacement (not including re-beading fee).

Return shipping will be based on our shipping and handling rates.

 

CANCELLATIONS, RETURNS AND EXCHANGES

Agape Beads does not issue cancellations, returns or exchanges. If you have any questions or concerns regarding your order, please contact us at sales@agapebeads.com.